1. What is the new service launched with Union Bank of Colombo PLC?

mCash collaborates with Union Bank to offer Agency Banking Services to their customers via mCash Platform. This service will enable the customers of Union Bank to make Deposits, Loan, and Credit Card Repayments via mCash Channels conveniently.

2. Who are eligible to do transactions via mCash?

Any Union Bank customer can make deposits and payments to Union Bank of Colombo PLC.

3. How can customers perform Deposits and Loan/Credit Card payments to UB?

Customers can make deposits or loan/credit card payments to Union Bank by visiting any of the SLTMobitel branches islandwide.

4. How can customers make their deposits & payments to Union Bank via SLTMobitel branch Network?

Anyone can make their payments to Union Bank using the following steps:

Visit the nearest SLTMobitel branch location
Inform the SLTMobitel staff member that you need to make a deposit/payment to Union Bank
Inform Savings/ Current Account (CASA) number, Loan Account number, or Credit Card Account Number (as per the requirement)
Inform the amount you wish to deposit/pay
Inform the NIC number and the contact Mobile number of the depositor

A confirmation SMS will be sent to the given contact mobile number upon successful payment..

5. Is it required to provide the Credit Card Number?

Union Bank customers are required to provide the 12 digit Credit Card account number linked to their respective UB Credit card to make their payments via mCash. Payments cannot be accepted if the 16 Digit Credit Card number is provided. Hence, it is mandatory for the customer to provide the 12-digit account number.

6. What are the Transaction limits for Union Bank Services?

Below are the maximum amounts that could be paid via mCash per day:

Union Bank CASA Deposits – Rs. 50,000 (Per Account & Per NIC)
Union Bank Loan Repayments - Rs. 100,000 (Per Account & Per NIC)
Union Bank Credit Card Payments - Rs. 100,000 (Per Account & Per NIC)

7. How long does it take to update the deposit/payment?

All Union Bank deposits and payments made via mCash are updated real-time.

8. What are extra charges for availing this service?

Deposits and Loan/Credit Card repayments of Union Bank via mCash is free of cost.

9. How to know if the payment is successful?

After each deposit, loan/credit card payment made via mCash, a Confirmation SMS will be sent confirming the transaction to the provided Mobile number.

Similarly, an SMS will be sent by Union Bank to the respective account holder’s mobile number maintained at their system.

10. Where to contact for enquiries?

Customers may contact Union Bank for any enquiries via 011 5 800 800.

11. Where can I obtain these services from?

Name of Agent	Address	Contact Number
Mobitel Branch Network	Mobitel Flagship Store, No. 108, W.A.D. Ramanayake Mw, Colombo 02.	071 275 5777
	Airport Arrival Branch., Shop No.HH1,Arrival Public Concourse,BIA,Katunayaka.	0112 265 555
	Airport Departure Branch, Shop No.19D,Departure Concourse,BIA,Katunayaka.	0112 265 555
	Anuradhapura Branch, No.36,Maithreepala Senanayake Mw,Anurahdpura.	071 275 5777
	Jaffna Branch, No. 1,Ruban Complex, Stanly Road, Jaffna.	071 275 5777
	Kandy Flagship Store, Kandy City Centre,No. 5, Dalada Veediya, Kandy.	071 275 5777
	Kurunegala Branch, No. 183C, Colombo Rd, Kurunegala.	071 275 5777
	Matara Branch, No. 15, LGJ Building, Beach Road, Matara.	071 275 5777
	Ratnapura Branch, No 227, Main Street, Ratnapura.	071 275 5777
	WTC Branch, Level 3, East Block, World Trade Centre, Echelon Square, Colombo 01.	071 275 5777
	Batticloa Branch, No.39/4,Central Rd,Batticaloa	071 275 5777
	Liberty Plaza Branch , 1st Floor, Liberty plaza,Colombo 03.	071 275 5777
	M Ticketing Centre - Fort, Sri Lanka Railway Station, Fort.	071 275 5777
	M Ticketing Centre - Jaffna, Sri Lanka Railway Station, Jaffna	071 275 5777
	Immigration & Emigration Department, Mobitel Office,'Suhurupaya', Sri Subuthipura Road,Battaramulla.	071 275 5777
	Department of Pension, Maligawatta,Colombo 10	071 275 5777
	IOT Branch, No.409,R.A.De Mel Mw,Colombo 04.	071 275 5777
	SLT & Mobitel Mini Branch, B.M.I.C.H,Bauddhaloka Mw,Colombo 07.	071 275 5777
	Mobitel Mini Branch, One Galle Face	071 275 5777
	Mobitel Mini Branch, Rotunda Tower	071 275 5777
	Mobitel Mini Branch, Singer Mega, Gampaha, 103, Colombo Road, Gampaha	071 275 5777
	Mobitel Mini Branch, Singer Mega, Kandy, 213, Peradeniya Road, Kandy	071 275 5777
	Mobitel Mini Branch, Singer Mega, Mount Lavinia, 326, Galle Road, Mount Lavinia	071 275 5777
	Mobitel Mini Branch, Singer Mega, Negombo, 220/A , Colombo Road, Negombo	071 275 5777
	Mobitel Mini Branch, Singer Mega, Wattala, 811, Negombo Road, Wattala	071 275 5777
	Mobitel Mini Branch, Singer Mega, Kiribathgoda, 93, Kandy Road, Dalugama, Kelaniya	071 275 5777
	Mobitel Mini Branch, Singer Mega, Malabe, 16/6A, New Kandy Rd,Thalahena	071 275 5777
	Mobitel Mini Branch, Singer Mega,Kalutara, No.28,Galle Rd,Kalutara North	071 275 5777
	Mobitel Mini Branch, Singer Mega,Boralesgamuwa, No.202,Werahera Rd,Boralesgamuwa	071 275 5777
	Mobitel Mini Branch, Singer Mega,Panadura, No.585 & 587,Galle Rd,Panadura	071 275 5777
	Mobitel Mini Branch,Singer Mega,Kottawa, No.94C,Athurugiriya Rd,Kottawa.	071 275 5777
	Mobitel Mini Branch,Singer Mega,Kaduwela, Kaduwela Town	071 275 5777
	Mobitel Mini Branch,Singer Mega,Kurunegala, Kurunegala Town	071 275 5777
	Mobitel Mini Branch,Singer Mega,Delkada, Nugegoda	071 275 5777
	Mobitel Mini Branch,Singer Mega,Negombo road, Paliyagoda	071 275 5777
	Mobitel Mini Branch,Singer Mega,Colombo road, Katubedda	071 275 5777
Sri Lanka Telecom Branch Network	Sri Lanka Telecom Teleshop, Galle Road, Ambalangoda.	0912 253 831
	Regional Telecom Office, Sri Lanka Telecom, Ampara.	071 455 2128
	Regional Telecom Office, Sri Lanka Telecom, King's Street, Badulla.	0552 222 231
	Sri Lanka Telecom Teleshop, Mangala Rd, Beruwala.	0342 222 231
	SLT Teleshop, Punchi Borella.	071 275 5777
	Regional Telecom Office, Sri Lanka Telecom, Bandarawela.	0572 222 231
	Regional Telecom Office, Puttlam Rd, Chilaw.	0322 222 231
	Sri Lanka Telecom, Lower Chathum Street, Colombo 01.	0112 393 322
	Regional Telecom Office, Sri Lanka Telecom, Wakwella Rd, Galle.	0912 222 231
	Sri Lanka Telecom Teleshop, No.1, Nawalapitiya Road, Gampola.	0812 352 231
	Regional Telecom Office, Sri Lanka Telecom, Beach Road, Hambanthota.	0472 220 231
	Sri Lanka Telecom Teleshop, Hatton.	0512 222 231
	Regional Telecom Office, Sri Lanka Telecom, Havelock Town, Colombo 05.	0112 502 230
	SLT Teleshop, Main Street, Kalmune.	0672224992
	Regional Telecom Office, Sri Lanka Telecom, Kalutara.	0342 222 231
	Regional Telecom Office, Kalugalla Mw, Kegalle.	0352 222 231
	Regional Telecom Office, 155th Mile Post, A9 Road, Kilinochchi.	0212 285 231
	SLT Teleshop, Horana.	071 275 5777
	SLT Teleshop, Dambulla.	071 275 5777
	Sri Lanka Telecom Teleshop, Madampe Rd, Kuliyapitiya.	0372 283 555
	Regional Telecom Office, Sri Lanka Telecom, Beach Road, Mannar.	0232 222 231
	Regional Telecom Office, Sri Lanka Telecom, Mathale.	0662 222 231
	Sri Lanka Telecom Teleshop, P.W.D Road, Mullaitheivu Town, Mullaitheivu.	0112 502 230
	Regional Telecom Office, Sri Lanka Telecom, St. Joseph's Street, Negombo.	0312 231 570
	Sri Lanka Telecom Teleshop, No 01 B, Kandy Rd, Nittambuwa.	0332 255 900
	Regional Telecom Office, Sri Lanka Telecom, Highlevel Rd, Nugegoda.	0112 853 966
	Regional Telecom Office, Sri Lanka Telecom, Nuwara Eliya.	0522222231
	Regional Telecom Office, Sri Lanka Telecom, Galle Road, Panadura.	0382 232 231
	Sri Lanka Telecom Office, Galaha Rd, Peradeniya.	0812 385 940
	No.60, Wevakumbura Road, Saranapala Mw, Piliyandala.	0112606141
	Regional Telecom Office, Sri Lanka Telecom, Batticaloa Rd, Polonnaruwa.	0272 222 231
	Sri Lanka Telecom Office, Kurunegala Rd, Puttlam.	0322 266 888
	Regional Telecom Office, Sri Lanka Telecom, Galle Road, Rathmalana.	0112 622 230
	Regional Telecom Office, Sri Lanka Telecom, Inharbour Road, Trincomalee.	0262 222 231
	Regional Telecom Office, Sri Lanka Telecom, Sivapiragasa School Rd, Vauniya.	0242 222 231
	Sri Lanka Telecom Teleshop, No 273, Colombo Rd, Wennappuwa.	031 2250995
	SLT Teleshop, No 63 1/4 & 63 1/5 Rambukkana Rd Mawanella.	035 2246240
	SLT Teleshop, Homagama.	071 275 5777
	SLT Teleshop, Kolonnawa.	071 275 5777
	SLT Teleshop, Monaragala.	071 275 5777
	SLT Teleshop, Kandy.	071 275 5777
	SLT Teleshop, Avissawella.	071 275 5777
	SLT Teleshop, Kamburupitiya.	071 275 5777
	SLT Teleshop, Kirindiwela, Gampaha.	071 275 5777
	SLT Teleshop, Bandaragama.	071 275 5777
	SLT Teleshop, Boralesgamuwa.	071 275 5777
	SLT Teleshop, Maharagama.	071 275 5777
	SLT Teleshop, Mattakkuliya.	071 275 5777
	SLT Teleshop, Baddegama.	071 275 5777
	SLT Teleshop, Balangoda.	071 275 5777
	SLT Teleshop, Battaramulla.	071 275 5777
	SLT Teleshop, Ambilipitiya.	071 275 5777